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Return & Replacement Policy

Your satisfaction is our priority. Learn about our simple and convenient process for returns and replacements.

Our 7-Day Replacement Guarantee

We offer a hassle-free replacement for all eligible products within 7 days of delivery. Please note that we do not offer returns, only replacements for eligible cases.

You are eligible for a replacement if:

  • You received a product that was physically damaged or defective.
  • The product received is different from what you ordered (wrong model, color, or item).
  • The product is missing parts or accessories as described on the product page.

How to Request a Replacement

1

Go to the 'My Orders' section of your UVkart account within 7 days of delivery.

2

Select the order you wish to replace and click on the 'Request Replacement' button.

3

Choose the reason for the replacement and upload clear images of the product (showing the defect, damage, or wrong item) and packaging. This is mandatory.

4

Our team will review your request. Once approved, we will arrange for the pickup of the product and ship your replacement.

Conditions for Replacement

  • The product must be unused and in its original condition.
  • All original packaging, tags, manuals, and accessories must be intact and returned.
  • The replacement request must be initiated within 7 days of receiving the order.

Non-Replaceable Items

  • Digital products, software, and gift cards.
  • Items that have been used, installed, or tampered with.
  • Products with missing serial numbers or tags.
  • Any item not in its original condition and packaging.

Need Further Assistance?

Our customer support team is ready to help you with any questions about your replacement request.

Contact Support