Our Commitment to Your Privacy

Last Updated: August 28, 2025

Welcome to UvKart! Your trust is the most important thing to us. This policy explains in simple terms how UvKart Pvt. Ltd. ("we," "us," or "our") collects, uses, and protects your personal information when you use our website. We handle your data responsibly and in compliance with Indian laws, including the Digital Personal Data Protection Act, 2023.

1. What Information We Collect (and Why)

To give you a great shopping experience, we need to collect some information. We only collect what is necessary.

Information You Give Us Directly

This is information you provide when you create an account, place an order, or contact us.

  • Contact Details: Your name, email address, and phone number.
    Why we need it: To send order confirmations, delivery updates, and get in touch if there's an issue.
  • Address Details: Your shipping and billing addresses.
    Why we need it: To deliver your products to the right place and for billing purposes.
  • Account Information: Your username and password if you create an account.
    Why we need it: To give you access to your order history and manage your profile.

Information We Collect Automatically

As you browse our website, we automatically collect some technical data to help our site work better.

  • Device & Browser Information: Your IP address, browser type, and device type (like mobile or desktop).
    Why we need it: To ensure our website looks good and works correctly on your screen, and to enhance security.
  • Browsing Activity: Pages you visit and products you view on our site.
    Why we need it: To understand what products are popular and improve our website layout and offerings.

Information About Payments

When you make a purchase, your payment is processed by our secure payment partners.
We do not store your credit/debit card number, CVV, or net banking details on our servers. This information is securely transmitted directly to our certified payment gateway.

2. Loyalty Program, Wallet & Promo Codes

To enhance your shopping experience, we may offer a digital wallet, loyalty points, or promotional codes.

  • Wallet & Loyalty Points:
    Balances in your UvKart Wallet or Loyalty Points are promotional in nature. They have no cash value and cannot be withdrawn to a bank account unless explicitly stated (e.g., for specific refund cases).
  • Usage & Expiry:
    We reserve the right to determine the value of loyalty points. Points or promotional balances may have an expiration date. We may expire points that have been inactive for a certain period or as per the terms of a specific campaign.
  • Modifications:
    UvKart reserves the right to modify, suspend, or terminate the loyalty program, point values, or wallet terms at any time without prior notice.
  • Promo Codes:
    Promotional codes are subject to availability and specific terms (e.g., minimum order value). They cannot be combined with other offers unless specified.

3. How We Use Your Information

We use your information only for the specific purposes you have agreed to. The main reasons are:

  • To Fulfill Your Order: Processing your payments, packing your items, and arranging for delivery.
  • To Communicate With You: Sending order updates, responding to your questions, and providing customer support.
  • To Improve Your Experience: Personalizing your shopping experience and making our website easier to use.
  • For Marketing (With Your Permission): Sending you promotional offers and news about new products, but only if you have chosen to receive them (opted-in). You can unsubscribe anytime.
  • For Safety & Security: To prevent fraud, protect our website, and comply with our legal duties.

4. Who We Share Your Information With

Your trust is everything. We will never sell your personal information to anyone.

We only share your data with trusted partners who help us run our business, such as:

  • Delivery Partners: To get your order to your doorstep (e.g., Delhivery, Blue Dart).
  • Payment Gateways: To securely process your payments (e.g., Razorpay, PayU).
  • Technology Partners: Who help us manage our website and keep it secure.
  • Legal Authorities: If required by Indian law or a court order to prevent harm or illegal activities.

These partners are legally required to protect your information and can only use it for the specific task they are performing for us.

5. Your Rights Over Your Data

As per Indian law, you have full control over your personal information. You have the right to:

  • Access Your Data: You can request a summary of the personal information we hold about you.
  • Correct or Update Your Data: If any information is wrong, you can ask us to correct it. You can usually do this in your account settings.
  • Withdraw Your Consent: You can withdraw your consent for us to use your data at any time. This may affect the services we can provide you.
  • Erase Your Data: You can request that we delete your personal data, subject to any legal obligations we may have to keep it (like for tax records).

To exercise any of these rights, please email us at Support@uvkart.com.

6. Data Security

We take your security very seriously. We use technical measures like SSL encryption to protect your data during transmission and follow industry best practices to keep it safe from unauthorized access.

7. Children's Privacy

Our website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with information without your consent, please contact us immediately so we can take action.

8. Grievance Redressal

In compliance with Indian law, we have a dedicated Grievance Officer to address any concerns or complaints you may have regarding your data privacy.

  • Name: [Insert Grievance Officer's Name Here]
  • Email: [Insert Grievance Officer's Email, e.g., grievance.officer@uvkart.com]
  • Contact: [Insert Contact Number]

We will acknowledge your complaint promptly and work to resolve it in a timely manner.

9. Changes to This Privacy Policy

We may update this policy from time to time. If we make significant changes, we will notify you by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please don't hesitate to reach out: